FREQUENTLY ASKED QUESTIONS
Have a question? You might find the answer here. If not, get in touch — we’re always happy to help.
🧨 Store Basics
Are you really open 24 hours?
Yes. 24 hours a day, 7 days a week, 365 days a year. If you're wondering whether we're open...we are!
Can I shop in-store?
Nope. We’re not a walk-in shop. All orders are placed online and picked up at our Scarborough location. Fast and easy. No need to browse aisles in your pajamas (though you can totally wear them to pickup — we don’t judge). Most orders are ready within 15 minutes.
Do you offer professional fireworks displays or drone shows?
Yes — powered by our parent company, FLIK FX. Check out our Event Services page. If you want a drone light show, branded finale, or a licensed pyrotechnician-led event, we’ve got you covered.
📦 Ordering & Pickup
How does pickup work?
Once your order is prepaid, we’ll send you pickup instructions. Just pull up, confirm your order, and grab your fireworks. We’ll have everything ready and waiting.
Can I send an Uber or someone else to pick up my order?
Yes! As long as your order is paid in full and you give us a heads-up, you can send an Uber, courier, or someone on your behalf. We’ll verify with you before releasing the order.
Can I place an order in advance?
Yes — and we recommend it for long weekends, Canada Day, Diwali, and New Year’s Eve. Those dates get busy fast. Lock in your favourites early.
💳 Payment
Do you accept credit cards?
Not yet — but we’re working on it.
For now, we accept cash (up to $200; no change provided) and e-Transfers.
🎉 First-Time Buyers
Are your fireworks beginner-friendly?
Absolutely. Most of our products are one-light shows — light it once and enjoy the full effect. We’re beginner-friendly, stress-free, and happy to help you choose the right items.
What’s the best firework for a first-time buyer?
Tell us what kind of event you’re planning and we’ll recommend low-maintenance, high-impact picks. Fountains, mini cakes, and variety boxes are great for newbies.
What’s the best firework for my occasion?
Start with our Celebration filter to find a good match. Still unsure? Get in touch with us and we’ll help create the perfect vibe — birthday, proposal, baby reveal, backyard bash, even breakup party.
🎁 Products & Recommendations
Do you offer themed bundles or boxes?
Yes! Our bundles are curated in-house by FLIK Fireworks. We also carry ready-made boxes that come pre-packed from the manufacturer.
Do you sell gender reveal fireworks?
We sure do — including blue, pink, and mix packs. Just tell us the vibe (surprise, silent, dramatic), and we’ll make it epic. Want to keep it under wraps? We can even hide the label so only you know.
How long do fireworks last?
Most items last 30 seconds to 3 minutes, depending on the type. FLIK bundles and variety boxes can stretch your show longer. We’ll help with timing if you want to create a full sequence.
✅ Safety & Regulations
Do I have to be 18 to buy fireworks?
Yes — you must be 18 or older. We may ask for ID at pickup. Fireworks are not toys, no matter how fun they are.
Are your products safe?
Yes — when used responsibly. All our fireworks are consumer-grade, tested, and safety-approved. Always read the label and follow instructions. Safety first, fun second.
Can I use fireworks anywhere?
Check your local bylaws. Some cities have restrictions by date or area. Always confirm before lighting. (And please — avoid dry areas, rooftops, crowds, or aiming fireworks at people.)
🧾 Returns & Support
What if my fireworks don’t work?
It’s rare — but if it happens, please review our Replacement Policy for full details.
Are refunds or exchanges allowed?
No. All sales are final. Due to the nature of fireworks, we do not offer refunds, exchanges, or credits under any circumstances. The only exception is our Replacement Policy in the rare case of a product malfunction.
MORE THAN JUST FIREWORKS
FLIK Fireworks is part of the FLIK FX family — Canada’s triple-certified leaders in professional fireworks, pyrotechnics, and drone show services for unforgettable live events.